Our customers set the standards by which we work

To do this effectively we involve our customers in all aspects of what we do from satisfaction surveys to interviewing staff and sitting on the Welmede Board.

We listen to our customers and value their opinions; that’s what helps us to develop the support and advice that we offer. Our customers will always come FIRST. An excellent rating for our Domicillary Care Service from the Care Quality Commission quoted that "people using this Service experience excellent quality outcomes". You can view our ratings for residential and domiciliary care >

Welmede recognises peoples' skills and through our social firm Valued Promotions offer the opportunity for our customers to use those skills and be paid for the work that they do. This ranges from interviewing and training our staff to event management, meeting and greeting to presenting.

Positive View is a magazine for our customers produced by the people we support. It’s an opportunity to showcase peoples' talents, share experiences and information. Click to see Positive View magazine >

Welmede are always looking to increase opportunities for our customers. We like to think in line with our values – there is an opportunity for everyone to get involved and have their say.